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Housekeeping Attendant Role Overview
The Housekeeping Attendant is responsible for the cleanliness, organization, and maintenance of hotel rooms and suites, ensuring that guests enjoy a comfortable and safe environment.
Key Responsibilities:
- Delivers outstanding service to enhance the guest experience.
- Cleans and services designated rooms in accordance with established standards and within the required time frame.
- Records room status on assigned sheets accurately.
- Engages with guests in hallways, ensuring a welcoming atmosphere.
- Verifies that all equipment in guest rooms is functioning properly.
- Utilizes cleaning products and safety gear as per guidelines.
- Responds to guest requests promptly.
- Reports maintenance concerns to the supervisor for resolution.
- Safeguards master keys during shifts.
- Restocks cleaning supplies on the housekeeping cart each day.
- Monitors inventory levels of cleaning supplies.
- Offers suggestions for enhancing operational efficiency.
- Builds and maintains positive relationships with team members.
- Addresses and resolves guest concerns effectively.
- Follows all departmental and property protocols.
Additional Responsibilities:
- Supports the mission of delivering authentic guest experiences.
- Assists in training new staff members as necessary.
- Keeps informed about the property and its history.
Required Knowledge, Skills, and Abilities:
- Completion of high school education or equivalent.
- High energy and sound judgment.
- Flexibility in work schedule is essential.
- Ability to lift up to 25 pounds and manage a fully stocked housekeeping cart.
Training Requirements:
All staff members must complete mandatory compliance training on an annual basis, which includes courses such as Active Shooter Awareness and General Employee Safety.
Work Environment:
- Frequent standing and walking are required.
- Lifting, carrying, pushing, and pulling tasks are common.
- Work conditions may vary.
Physical Demand Level: Very heavy work