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Room Service Attendant

2 months ago


Biloxi, Mississippi, United States Bally's Corporation Full time

Housekeeping Attendant Role Overview

The Housekeeping Attendant is responsible for the cleanliness, organization, and maintenance of hotel rooms and suites, ensuring that guests enjoy a comfortable and safe environment.

Key Responsibilities:

  • Delivers outstanding service to enhance the guest experience.
  • Cleans and services designated rooms in accordance with established standards and within the required time frame.
  • Records room status on assigned sheets accurately.
  • Engages with guests in hallways, ensuring a welcoming atmosphere.
  • Verifies that all equipment in guest rooms is functioning properly.
  • Utilizes cleaning products and safety gear as per guidelines.
  • Responds to guest requests promptly.
  • Reports maintenance concerns to the supervisor for resolution.
  • Safeguards master keys during shifts.
  • Restocks cleaning supplies on the housekeeping cart each day.
  • Monitors inventory levels of cleaning supplies.
  • Offers suggestions for enhancing operational efficiency.
  • Builds and maintains positive relationships with team members.
  • Addresses and resolves guest concerns effectively.
  • Follows all departmental and property protocols.

Additional Responsibilities:

  • Supports the mission of delivering authentic guest experiences.
  • Assists in training new staff members as necessary.
  • Keeps informed about the property and its history.

Required Knowledge, Skills, and Abilities:

  • Completion of high school education or equivalent.
  • High energy and sound judgment.
  • Flexibility in work schedule is essential.
  • Ability to lift up to 25 pounds and manage a fully stocked housekeeping cart.

Training Requirements:

All staff members must complete mandatory compliance training on an annual basis, which includes courses such as Active Shooter Awareness and General Employee Safety.

Work Environment:

  • Frequent standing and walking are required.
  • Lifting, carrying, pushing, and pulling tasks are common.
  • Work conditions may vary.

Physical Demand Level: Very heavy work