Customer Experience Ambassador

6 days ago


Salem, Indiana, United States CVS Health Full time

Careers at CVS Health are not just about developing a job - they're about building a future. As a Customer Experience Ambassador, you'll have the opportunity to make a meaningful impact in the lives of others while advancing your own career.

About the Role

This role requires a unique blend of customer service skills and retail knowledge. You'll be responsible for providing exceptional customer experiences by anticipating customer needs, demonstrating empathy and understanding, and actively resolving potential issues. You'll also focus on the customer by delivering personalized attention, ensuring seamless transactions, and offering expert advice on products and services.

Key Responsibilities:

  • Deliver exceptional customer service by responding to customer inquiries, resolving complaints, and providing solutions that meet their needs.
  • Work closely with cross-functional teams to ensure seamless execution of daily operations, including stocking shelves, processing payments, and maintaining a clean and organized store environment.
  • Participate in ongoing training and development programs to enhance product knowledge, technical skills, and leadership abilities.
  • Identify opportunities to upsell and cross-sell products and services, driving revenue growth and increasing customer satisfaction.
  • Collaborate with pharmacy staff to provide seamless customer experiences, including processing prescriptions and answering customer questions.

Requirements:

  • At least 16 years of age.
  • Physical Requirements: Remaining upright on the feet, particularly for sustained periods of time; Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting.
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details.

Estimated Salary Range: $18.50 - $22.50 per hour

We offer a competitive salary range, plus opportunities for advancement and professional growth. Our comprehensive benefits package includes medical, dental, and vision benefits, 401(k) retirement savings plan, employee stock purchase plan, term life insurance, and more.



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