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Service Department Manager

2 months ago

Mahwah, New Jersey, United States Liberty Hyundai Full time
About the Role

We are seeking a highly organized and friendly Service Advisor to join our team at Liberty Hyundai. As a Service Advisor, you will play a critical role in ensuring our customers receive prompt, courteous, and effective service.

Responsibilities
  • Oversee service orders and flow of the Drive Lane to ensure seamless customer experience.
  • Take ownership of customer inquiries, whether phone or in-person, to provide exceptional support.
  • Ensure daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently to maximize productivity.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems and ordering necessary parts and tools.
  • Oversee administration of warranty claims and supervise the service department.
  • Set schedules and assign tasks to service department employees.
  • Reinforce company policies and adhere to company standards.
  • Maintain good working relationships with factory representatives and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with little supervision.
  • Clean driving record and valid driver's license.
What We Offer

We offer a comprehensive benefits package, including medical, dental, vision, 401K, life insurance, paid vacation, paid training, and discounts on products and services.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.