Customer Service Representative
10 hours ago
Hertz is seeking a Customer Service Associate to provide exceptional customer experiences.
As a valued member of our team, you will be responsible for delivering first-class service, resolving issues promptly, and ensuring customer satisfaction. You will work closely with the management team to analyze Net Promoter Score (NPS) results, identify areas for improvement, and implement strategies to enhance guest satisfaction.
We are looking for an experienced professional with a strong background in customer service, operations, and sales. Your excellent communication and interpersonal skills will enable you to build strong relationships with customers and colleagues alike.
This is a full-time position with a competitive hourly rate of $15.00. In addition to your base pay, you will also enjoy various benefits, including medical, dental, and vision plan options, retirement programs, paid parental leave, and employee assistance programs.
To succeed in this role, you will need:
- 3+ years of demonstrated experience in customer service, with a focus on operations and sales;
- Excellent customer service skills, with a passion for delivering exceptional experiences;
- Strong oral and written communication skills, with the ability to effectively communicate with customers and colleagues;
- Excellent relationship-building and leadership skills, with a proven track record of building strong teams;
- Excellent problem-solving and decision-making skills, with the ability to analyze complex issues and develop effective solutions.
At Hertz, we offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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