Housekeeping Associate
2 weeks ago
The Room Attendant is a vital member of the Housekeeping Management Team, responsible for ensuring the cleanliness and comfort of guest rooms and public spaces. As a key contributor to the Sonesta Service standards, this role requires attention to detail, a strong work ethic, and excellent communication skills.
Key Responsibilities:- Deliver exceptional guest service by responding to complaints, special requests, and ensuring corrective action is taken to achieve complete guest satisfaction.
- Clean and service assigned rooms or areas according to established standards and procedures, including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, and restocking amenities.
- Notify supervisors when service is completed, report any rooms unable to be serviced, and monitor laundry supplies and equipment to ensure they are sufficient and in working order.
- Minimize waste of supplies and amenities within all areas of housekeeping, and participate in deep cleaning projects as needed.
- Report needed repairs or unsafe conditions to supervisors, handle lost and found items according to established procedures, and promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Some previous housekeeping experience is preferred, with a background from the extended stay industry beneficial.
- Ability to speak, read, and write fluent English is preferred, with other languages beneficial.
- Basic reading, writing, and mathematical abilities are required, with frequent standing, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting, or pulling items weighing up to 75 pounds is also required.
- Medical, dental, and vision insurance
- Health Savings Account with company match
- 401(k) Retirement Plan with company match
- Paid vacation and sick days
- Sonesta hotel discounts
- Educational assistance
- Paid parental leave
- Company-paid life insurance
- Company-paid short-term and long-term disability insurance
- Various employee perks and discounts
- Hospital indemnity
- Critical illness insurance
- Accident insurance
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