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Client Care Specialist

2 months ago

Clayton, Ohio, United States CHOICES Inc Full time

The Care Coordinator plays a pivotal role in conducting thorough assessments focused on the strengths of individuals. This position involves collaborating closely with team members to create a tailored care plan, supervising its execution, and identifying suitable service providers or community resources. The Coordinator is responsible for organizing monthly team meetings, performing regular home visits, and ensuring all authorized services are effectively monitored. Additionally, the role requires maintaining fiscal responsibility for all care provided. The Care Coordinator is committed to delivering services that reflect strength-based, family-centered, and culturally sensitive principles. They also provide guidance and education to all service providers about these core values, track progress towards treatment objectives, and ensure that all necessary evaluation data is collected and documented. A commitment to promoting racial and ethnic equity and antiracism is essential in this role.

Key Responsibilities:

  • Oversees a designated caseload while adhering to established financial guidelines.
  • Utilizes available resources and flexible funding to ensure services meet the specific needs of children and families.
  • Employs referral data, Child and Adolescent Needs and Strengths (CANS) assessments, and other relevant information to conduct a strengths-based evaluation for the child and family team to collaboratively establish a care plan with clear objectives.
  • Readily accepts additional responsibilities as assigned to further the mission of CHOICES Inc.
Qualifications:
  • Experience in providing community-based services to children, youth, and their families in areas such as behavioral health, child welfare, developmental disabilities, or related public service sectors for:
    • Three years with a high school diploma or equivalent; or
    • Two years with an associate's or bachelor's degree; or
    • One year with a master's degree or higher.
  • A bachelor's degree in social work or a related field is preferred.
  • Two years of experience working with youth and families in social services or educational settings is advantageous.
  • Experience in developing and managing individual service delivery budgets is beneficial.
  • Possesses a strong understanding and respect for individuals with mental health challenges and a commitment to empowering their families.
  • Excellent communication and writing skills are required. Bilingual abilities, particularly in Spanish, are a plus.
  • Must obtain CANS certification within 45 days of hire and maintain it thereafter.
  • Highly organized with a keen attention to detail.
  • A valid driver's license and auto insurance are mandatory.
  • Demonstrated ability to:
    • Collaborate effectively with internal and external stakeholders, including community professionals.
    • Function effectively as part of a team.
    • Communicate effectively with diverse audiences in person and through various electronic platforms.
    • Manage time efficiently and work independently with minimal supervision.
    • Handle multiple priorities simultaneously.
Compensation: Hourly Rate: $24.03 (bachelor's degree/$50,000 annually) or $25.48 (master's degree/$53,000 annually)

Benefits Include:
  • Medical, Dental, Vision
  • Employer Paid Life Insurance, Short & Long Term Disability
  • 401k Match
  • Tuition Reimbursement
  • Paid Parental Leave
  • Generous PTO plan
  • Qualified employer for the Public Service Loan Forgiveness Program
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.