Front Desk Representative

1 week ago


Spartanburg, South Carolina, United States Pyramid Global Hospitality Full time
Job Summary

We're looking for a Front Desk Agent to join our team. As a key member of our staff, you'll be responsible for providing exceptional customer service by being engaging and taking sincere interest in our guests' needs. You'll check guests in, ensure proper credit is received, special requests are noted and fulfilled, and accurate information is established. You'll also help resolve problems and 'wow' guests through recovery when things aren't quite right. Additionally, you'll promote and sell special hotel programs, interact with hotel/resort staff in a professional manner, and maintain house bank.

Responsibilities

- Help guests discover their 'Wanderlust' experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems and 'wow' guests through recovery when things aren't quite right
- Promote and sell special hotel programs
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Be knowledgeable of all emergency procedures and policies
- Maintain house bank
- Communicate all pertinent information to manager on duty
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- Assist other departments as needed

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