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Customer Service Representative
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Job Summary
We are seeking a skilled and enthusiastic Front Desk Associate to join our team at Marriott Hotels & Resorts. As a key member of our Guest Experience team, you will be responsible for delivering exceptional service to our guests, ensuring a memorable and unique experience during their stay.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Offer personalized recommendations and services to enhance the guest experience, such as restaurant reservations, spa appointments, and local attractions.
- Collaborate with other departments to ensure seamless service delivery and exceed guest expectations.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask with ease.
- Strong problem-solving and conflict resolution skills.
- Knowledge of hotel operations and services.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.