Parts Associate Specialist
1 week ago
Job Summary:
We are seeking a skilled Parts Associate to join our team at RV Value Mart Inc. This role involves providing exceptional customer service, promoting products, and ensuring the efficient operation of our parts department.
Supervisory Responsibilities:
This is an individual contributor role with no supervisory responsibilities.
Duties/Responsibilities:
- Assist customers in selecting products
- Drive sales through engagement, suggestive selling, and product knowledge sharing
- Greet customers warmly and respond to their inquiries
- Direct customers to specific areas of the store
- Provide outstanding customer service
- Install signage and create product tags
- Maintain store appearance, including cleaning and organization
- Manage inventory levels, including receiving, stocking, and rotating products
- Update product information, such as pricing and SKU numbers
- Participate in off-site events and maintain the parts inventory system
- Order parts and accessories from suppliers
- Receive and inspect deliveries
- Return defective or obsolete parts
- Perform cycle counts and assist with physical inventory
- Prepare for daily operations and assist customers as needed
- Complete parts sales transactions and promote product benefits
- Track lost part sales and troubleshoot daily issues
- Manage quote books and maintain office equipment
- Order office supplies and shop materials
- Maintain customer files and participate in staff meetings
- Engage in internal and vendor training, cross-training, and professional development
Requirements:
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills
- Effective sales and organizational skills
- Ability to work well under pressure and meet deadlines
- Strong analytical and problem-solving skills
Preferred Qualifications:
- At least 1 year of experience in Parts Department operations
- Basic computer application skills
- Ability to work extended hours and weekends as needed
- Familiarity with recreational vehicles is a plus
Physical Requirements:
- Prolonged periods of sitting, walking, and standing
- Prolonged periods of bending and lifting (up to 50 pounds)
- Ability to safely use a ladder and work at heights
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