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Order Fulfillment Specialist

1 week ago

Campbell, California, United States Rock Bottom Restaurant and Brewery Full time
Job Summary
The Order Fulfillment Specialist will be the lead front of house team member responsible for ensuring all carryout and delivery orders are properly entered, packaged, and passed off for our main restaurant and virtual kitchens. This role involves coordinating with multiple technologies to facilitate take-out orders and working as a team member with other front of house employees and kitchen staff to exceed guest expectations.

Key Responsibilities:
  • Expedite, organize, verify, and pack take-out & delivery orders
  • Coordinate incoming take-out & delivery orders
  • Work with POS, tablet, and kitchen system technologies
  • Answer phone calls and respond to guests
  • Manage multiple third-party vendor take-out orders (e.g. GrubHub, Door Dash, UberEats)
  • General carry-out responsibilities
  • Use quality checklist to inspect each take-out/delivery order meets quality standards
  • Knowledge of food and beverage products offered
  • Maintain a clean and safe environment in the restaurant and front entryway
  • Accurately quote available pick up time
  • Create a positive first and last impression for guests and delivery partner drivers
  • Excellent communication and customer service skills