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Automobile Service Technician

1 month ago

Hanover, Pennsylvania, United States Sam's Club Full time
Job Summary: We are seeking a highly skilled Automobile Service Technician to join our team at Sam's Club. As a key member of our Tire and Battery Center, you will be responsible for providing safe and efficient service to our members. Your primary focus will be on delivering exceptional customer service, ensuring that our members receive the best possible experience in our department.

Key Responsibilities:
  • Customer Service: Collaborate with team members to fulfill sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians. Develop interpersonal skills to provide safe and efficient customer service.
  • Technical Expertise: Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality. Utilize digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement.
  • Inventory Management: Communicate equipment, tools, and supplies needs to TBC Lead, tracking and monitoring returns and special orders. Maintain accurate inventory, audit, safety, and compliance standards.
  • Communication: Be a brand advocate by valuing the member's experience in the TBC area and modeling high-quality service and products. Develop, influence, and inspire others for working in a style that is respectful, supportive, and team-oriented.
  • Compliance: Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.

What We Offer:
  • Competitive Pay: Earn a competitive hourly wage, with opportunities for performance-based bonus awards.
  • Benefits: Enjoy comprehensive benefits, including medical, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance.
  • PTO and Paid Time Off: Receive paid time off, parental leave, family care leave, bereavement, jury duty, and voting leave.
  • Professional Development: Participate in our Live Better U education benefit program, offering tuition, books, and fees paid for by Walmart.

Requirements:
  • Valid Driver's License: Possess a valid state-issued driver's license.
  • Age: Be at least 18 years old.
  • Preferred Qualifications: Auto service industry experience and retail experience are preferred.