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Store Operations Manager
2 months ago
Overview:
As a Bilingual Store Operations Manager, you will be at the forefront of driving the success of your location and team by establishing high standards for performance and delivering the exceptional service our clients expect.
representative of the store,
contributing to brand awareness and business growth. Throughout your journey, we will offer you a comprehensive training and development program to advance your career.
Responsibilities:
Supervise, mentor, and develop all store Team Members to foster new business opportunities and sustain store profitability. This encompasses training Team Members on operational systems, policies, compliance, account management, recovery, and daily performance metrics.
Manage overall store performance by achieving or surpassing Company performance benchmarks, including Key Performance Indicators (KPIs). Monitor, evaluate, and train Team Members on various performance reports.
Guide your team to meet or exceed sales targets by promoting loan or pawn products to clients, identifying local marketing initiatives, leveraging business partnerships, securing referrals, and engaging in community events.
Oversee and ensure office security and execute proper opening and closing procedures, including vault management, cash drawer oversight, and bank deposits.
Maintain a work environment that adheres to Company policies and procedures, as well as local, state, and federal regulations.
This includes managing store layouts and ensuring promotional materials are displayed effectively.
Utilize your personal vehicle for bank deposits and other Company-related tasks throughout the workday.
Thrive in a dynamic and fast-paced environment while managing multiple tasks efficiently to meet individual and team performance expectations.
Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is essential for this role.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Consult with your recruiter for the most current hourly requirements.
Qualifications:
High School Diploma or equivalent required
Minimum of two years of experience and demonstrated success in a supervisory or leadership role in retail, financial services, customer service, or related fields
Operational experience in a leadership capacity
Exceptional verbal and written communication skills
Valid and current driver's license, auto insurance, and personal vehicle for use during work hours (mileage compensated)
Proficiency in phone systems, Point of Sale, Microsoft Office, and other operational systems
Must be at least 18 years of age (19 in Alabama)
Background check required (subject to applicable law)
Ability to meet the physical demands of this position, which frequently include:
the capacity to remain in a stationary position, the ability to move and transport up to 25 pounds, the ability to navigate inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and SkillsAssociate degree or higher
Experience in retail, sales, or financial sectors
Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer:
Our Benefits Include:
A comprehensive new hire training program
Access to a robust learning management system, filled with e-learning modules and training programs to enhance your professional and personal growth
Performance-based career advancement
Diverse coverage options for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Company-Sponsored Life and AD&D Insurance
Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
Paid Time Off
(Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
Diverse Culture and Inclusive Environment
**Based on current benefit offerings, which are subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us
Community Choice Financial Family of Brands is one of the nation's leading title lending companies, assisting thousands of individuals daily in obtaining the cash they need through title loans/pawns and now in select states, with personal loans.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.
Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.Important:
The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message.
Any official email correspondence will come from the domains associated with the Company. In-store positions are in-person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
