Tax Office Operations Manager

2 weeks ago


Danvers, Massachusetts, United States H&R Block Full time
About the Role

We are seeking an experienced Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.

Key Responsibilities
  • Execute and hold all tax office associates accountable to Service Standards execution and client service experience
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
Requirements
  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
About H&R Block

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

We are committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.


  • Tax Office Manager

    5 days ago


    Danvers, Massachusetts, United States H&R Block Full time

    About the RoleWe are seeking an experienced Associate Team Leader to join our team at H&R Block. As a key member of our tax office team, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.Key ResponsibilitiesExecute and hold all tax office associates accountable...


  • Danvers, Massachusetts, United States H&R Block Full time

    bJobTitle:/bAssociateTeamLeaderbrbrbJobSummary:/bbrbrAsanAssociateTeamLeaderatH&RBlock,youwillplayakeyroleinsupportingtheMulti-UnitTeamLeaderandservingastheonsitepointofcontactfortaxofficeassociatesandclients.YourprimaryresponsibilitywillbetoensurequalityandconsistentexecutionthatpromotesthevalueofH&RBlock.brbrbKeyResponsibilities:/bbrbrExecuteandholdalltaxo...

  • Tax Consultant

    4 weeks ago


    Danvers, Massachusetts, United States Crimson Industries Full time

    Crimson Industries Tax ConsultancyWe are a leading tax consultancy firm providing expert advice to companies, freelancers, and self-employed individuals across various industries. Our team of highly motivated and reliable professionals is dedicated to delivering top-notch tax solutions. Our company culture is built on trust, open-mindedness, and a passion...


  • Danvers, Massachusetts, United States Massachusetts Nonprofit Network Inc Full time

    Job Title: Chief Operating OfficerWe are seeking a highly skilled and experienced Chief Operating Officer to join our team at Massachusetts Nonprofit Network Inc. As a key member of our executive leadership team, the COO will play a critical role in driving the organization's strategic plan and ensuring the effective delivery of our programs and services.Key...


  • Danvers, Massachusetts, United States Danvers Public Schools Full time

    Job Title: School Transportation and Operations CoordinatorAre you a detail-oriented and organized professional with experience in transportation management and facilities operations? We are seeking a skilled School Transportation and Operations Coordinator to join our team at Danvers Public Schools.Job Summary:The School Transportation and Operations...

  • Operations Manager

    3 weeks ago


    Danvers, Massachusetts, United States CVS Health Full time

    Operations Manager Job DescriptionAt CVS Health, we're committed to delivering exceptional customer experiences and driving business results. As an Operations Manager, you'll play a critical role in leading our store teams to achieve these goals.Key Responsibilities:Lead and develop a high-performing store team to deliver exceptional customer service and...

  • Operations Manager

    4 weeks ago


    Danvers, Massachusetts, United States Fusion Dynamics Full time

    As a key member of the Fusion Dynamics team, the Operations Manager will play a pivotal role in driving the efficiency and performance of our company. With a strong background in IT infrastructure delivery, this individual will be responsible for overseeing the day-to-day operations of our organization.Key Responsibilities:Lead the service desk team,...


  • Danvers, Massachusetts, United States PatientCare Solutions Full time

    Clinical Manager Job DescriptionAbout the Role:We are seeking an experienced Clinical Manager to join our team at Patient Care Solutions. As a Clinical Manager, you will play a crucial role in delivering outstanding patient care while leading a dedicated team.Key Responsibilities:Oversee clinical operations, ensuring compliance with federal and state...

  • Operations Manager

    12 hours ago


    Danvers, Massachusetts, United States CVS Health Full time

    Operations Manager Job DescriptionAt CVS Health, we're committed to delivering exceptional patient care and improving health outcomes. As an Operations Manager, you'll play a critical role in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.Key Responsibilities:Lead others...


  • Danvers, Massachusetts, United States Mass General Brigham Full time

    Job Title: Operating Room ManagerMass General Brigham is seeking a skilled Operating Room Manager to lead our surgical services team.Job Summary:The Operating Room Manager will be responsible for planning, organizing, and implementing clinical and program development within the OR to contribute to meeting the mission and goals of BWFH. This includes...


  • Danvers, Massachusetts, United States Candlewood Boston-Danvers Full time

    Job Summary:Candlewood Boston-Danvers is seeking a highly skilled and experienced Hotel Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel meets the highest standards of quality and...


  • Danvers, Massachusetts, United States Danvers Public Schools Full time

    Job SummaryThe School Transportation and Operations Coordinator plays a vital role in ensuring the smooth operation of school transportation and logistics. This position is responsible for overseeing the daily transportation of students, coordinating with school administrators, and managing the transportation budget.Key ResponsibilitiesOversee the daily...


  • Danvers, Massachusetts, United States Honda North Full time

    Assistant Service Manager Job DescriptionHonda North, an International Cars LTD (ICL) dealership, is seeking an experienced Assistant Service Manager to support our Service Manager in overseeing the service department operations.The ideal candidate will assist in managing the service team, coordinating service schedules, handling customer inquiries, and...


  • Danvers, Massachusetts, United States Honda North Full time

    Job OverviewHonda North, an International Cars LTD (ICL) dealership, is seeking an experienced professional to support our Service Manager in overseeing the service department operations.The ideal candidate will assist in managing the service team, coordinating service schedules, handling customer inquiries, and ensuring quality service delivery.Key...


  • Danvers, Massachusetts, United States LESLIES POOLMART INC Full time

    Job OverviewAs a key member of the Leslie's team, the Assistant Manager plays a vital role in driving store performance and delivering exceptional customer experiences. This role requires a strong leader who can collaborate with the General Manager to achieve sales plans, profitability, and operating procedures.Responsibilities:Support the General Manager in...


  • Danvers, Massachusetts, United States Mass General Brigham Full time

    Job Title: Operating Room Nurse ManagerMass General Brigham is seeking a highly skilled and experienced Operating Room Nurse Manager to lead our team of registered nurses in providing exceptional patient care in the operating room.Job Summary:The Operating Room Nurse Manager will be responsible for planning, organizing, and implementing clinical and program...


  • Danvers, Massachusetts, United States Amentum Full time

    As a Senior Intelligence Operations Coordinator at Amentum, you will play a critical role in supporting United States Forces Global (USFOR-G) by providing multi-disciplined intelligence operations in support of global United States (US) military and government operations.**Key Responsibilities:**• Coordinate with USFOR-G Program Manager for production...


  • Danvers, Massachusetts, United States Carmax Full time

    About the RoleCarmax is seeking a highly organized and detail-oriented Business Office Associate to join our team. As a key member of our office staff, you will be responsible for providing administrative support to all store departments, ensuring seamless day-to-day operations.Key ResponsibilitiesComplete administrative tasks to support store departments,...


  • Danvers, Massachusetts, United States Dunkin' Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Manager to join our team at Dunkin'. As a key member of our management team, you will be responsible for directing the overall operation of the restaurant, from hiring and overseeing a team of employees to managing the financial performance of the store.Key ResponsibilitiesDrive sales...


  • Danvers, Massachusetts, United States LESLIES POOLMART INC Full time

    Job OverviewAt Leslie's, we're committed to delivering exceptional customer experiences and driving business growth. As our Assistant Manager, you'll play a key role in achieving this vision by supporting store operations, driving sales, and fostering a positive team environment.Key Responsibilities:Collaborate with the General Manager to drive store...