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Bath and Kitchen Sales Specialist

2 months ago

McAllen, Texas, United States Reece Group Full time
About Us

At Reece Group, we are part of a dynamic global organization dedicated to our mission and values every day. We take pride in recognizing our team members who embody our values and offer pathways for building a rewarding career. Our commitment is to support vital industries that ensure access to clean air and water for all. To discover more about our mission and values, please visit our career site.

Role Overview: Bath and Kitchen Showroom Sales Consultant

YOUR CONTRIBUTION

As a Sales Consultant in our showroom, you will utilize your technical expertise and exceptional customer service abilities to foster long-term customer relationships. Your main objective will be to meet sales and profit targets within the product categories we showcase. You will deliver outstanding end-to-end experiences for customers and cultivate enduring partnerships with designers, custom builders, and high-end remodelers within the Bath & Kitchen sector.

QUALIFICATIONS

- A strong enthusiasm for sales and customer satisfaction
- Capability to establish rapport through positive first impressions and trust by demonstrating our core values
- Commitment to fulfilling promises and collaboratively identifying growth opportunities
- Technical proficiency in appliances
- Ability to build a client portfolio comprising designers, custom builders (fewer than 5 homes annually), and high-end remodelers

PRIMARY RESPONSIBILITIES

SALES
  • Meet sales goals by providing exceptional service and adhering to the sales process: qualify, quote, address challenges, close sales, and follow up post-sale.
  • Achieve gross product targets by assessing customer needs and applying suitable pricing strategies.
  • Expand the customer base in alignment with company objectives, focusing on Average Monthly Active Accounts.
  • Analyze current sales trends and product performance using company reports to strategize on engaging new customers.
  • Actively promote all displayed categories, including but not limited to: appliances, plumbing, and outdoor grilling.
  • Offer tailored solutions based on customer requirements, delighting them with options they may not have considered, leveraging market insights and innovative design thinking.
  • Establish strong connections with designers, custom builders, and high-end remodelers by understanding their business models and needs while applying our unique value proposition.
  • Prepare accurate quotes and specification/picture books within one business day of customer interactions. Communicate with customers if expectations cannot be met and provide revised timelines.
  • Follow up post-quote within customer expectations to identify potential barriers to securing the business.
  • Convert quotes into orders and procure products following our standard operating procedures for sales orders, including cash handling.
  • Continuously enhance sales skills and product knowledge to remain competitive and recognized as industry leaders.
  • Participate in showroom events, continuing education units (CEUs), and networking opportunities to generate leads.
CUSTOMER ENGAGEMENT
  • Develop and maintain sales relationships within the remodeling and new custom build ecosystem by networking and influencing key decision-makers to secure sales and create new accounts.
  • Proactively seek new leads on the showroom floor by leveraging end-user contacts and nurturing relationships.
  • Foster a productive working relationship with Showroom Support and Network Development Representatives.
COMMUNICATION
  • Respond promptly, within one business day.
  • Participate in daily huddles with management and monthly check-ins.
  • Communicate daily with support functions regarding backorder issues and tasks assigned to Showroom Consultant Support.
  • Share insights, trends, and customer feedback positively to enhance current processes.
  • Disseminate market and competitor information across relevant channels within the organization and establish collaborative relationships at all levels.
ADMINISTRATIVE DUTIES
  • Monitor and manage daily calling and trouble queues, as well as past due orders, in accordance with company policy.
  • Track weekly sales performance and complete assigned training modules.
  • Uphold the highest ethical standards in line with sound judgment, company policies, and objectives.
  • Assist with credit and collections of accounts receivable as necessary.
YOUR PROFILE

- Bachelor's degree
- Proficient in Excel, Word, and Outlook
- Bilingual proficiency required
- Preferred Experience:
- 3+ years in sales with a proven track record
- Experience in home furnishings, home improvement, or complex sales cycles
- Familiarity with high-end products/services

We are committed to providing exceptional customer service and supporting our most valuable asset—our associates. We offer a comprehensive range of high-quality benefits for our associates and their families.

Benefits for Full-Time Associates:
  • Medical and Dental Insurance
  • Flexible Spending Accounts and Health Savings Accounts
  • Company-paid Life Insurance
  • Short Term Disability
  • 401(k) Plan
  • Paid Time Off (PTO) plus paid holidays
  • Parental Leave
Voluntary Benefits:
  • Vision
  • Long-term Disability
  • Voluntary Life and AD&D Insurance
  • Additional Voluntary Benefits through Corestream
We are an equal opportunity employer and embrace diversity and inclusion. Reece Group is an Equal Opportunity Employer, welcoming applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or any other status protected by law.