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Guest Room Attendant

2 months ago

Gatlinburg Tennessee, United States Westgate Resorts Full time
Position Overview

As a vital part of our hospitality team, guest room attendants play a crucial role in ensuring a welcoming environment for all visitors.

From the moment guests return from their adventures, it is your responsibility to create a pristine and inviting atmosphere.


Key Responsibilities

1. **Warmly greet** all guests, owners, and colleagues during your shifts, fostering a friendly and inviting atmosphere.

2. **Efficiently manage** assigned guest rooms, ensuring that each space is thoroughly cleaned, sanitized, and presented to the highest standards.

3. **Regularly inspect and maintain** cleaning tools and equipment to ensure optimal performance.

4. **Utilize appropriate cleaning agents** and tools to maintain guest rooms effectively.

5. **Report any damages, defects, or disturbances** in guest rooms to your supervisors promptly.

6. **Provide requested amenities** and handle guest inquiries with utmost professionalism.

7. **Respect guest privacy** and uphold confidentiality at all times.

8. **Adhere to the established standards, protocols, and procedures** of the resort, ensuring compliance with all safety and health regulations.