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Part Time Bilingual Customer Service Advisor

3 weeks ago

Lee's Summit, Missouri, United States Unity School of Christianity Full time

**Job Overview:**

We are seeking a highly skilled and bilingual customer care representative to join our team at Unity School of Christianity in Unity Village, MO. As a part-time representative, you will be responsible for providing exceptional customer service by offering expert product guidance and creating a positive experience for our customers.

The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in Spanish and English. You will work closely with our team to ensure that our customers receive top-notch service and support.

Key Responsibilities:

  • Maintain status to accept telephone and electronic constituent orders and requests.
  • Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives.
  • Input customer requests into database. Research and review billing, product, or shipping questions.
  • Follow-up with constituent, as necessary in both English and language designated at hire date.
  • Read and analyze incoming e-mails and correspondence of both spiritual and business nature and respond according to written procedures.
  • Extract mail and perform scanning processes, as necessary.
  • Accept and direct inbound calls to the appropriate department or service.
  • Regular Attendance. Defined in the department as less than 9 points.
  • Adhere to all company policies and procedures including all safety guidelines.
  • Utilize electronic time management system to input time and attendance.

Requirements:

  • Minimum high school diploma or GED equivalent.
  • Minimum one-year customer service experience, preferably in a call-center environment.
  • Demonstrated effective interpersonal and verbal communication skills including phone skills.
  • Excellent organizational skills and ability to multi-task efficiently.
  • Fluent Bilingual (Spanish/English) skills.

Benefits:

  • A competitive salary of $19.45 per hour.
  • The opportunity to work in a dynamic and supportive team environment.
  • The chance to develop your skills and career with a leading organization.

Salary: $19.45/hour

Location: Unity Village, MO