SLG Claims Administrator

The Claims Administrator plays a vital role in the delivery of timely, accurate, and thorough adjusting services. This position requires a high level of organization, attention to detail, and effective communication skills to manage multiple assignments and ensure productivity goals are met.

• Manage multiple assignments to ensure timely completion and meet productivity goals.
• Assist adjusters with tracking the status of pending claims and maintain accurate records.
• Maintain documents in the Riskmaster or File Trac system, including opening and closing files in accordance with established processes and procedures.
• Assist in compiling and preparing financial information for claims, including data entry in the time and expense system.
• Provide exceptional customer service as the office receptionist, greeting and directing clients and visitors, and responding to inquiries.
• Schedule appointments and utilize stored templates for electronic and hard-copy business memos, reports, and correspondences.
• Prepare and file electronic and hard-copy documents, using various software applications as required.
• Post mail for standard and expedited delivery, and route incoming mail to the appropriate recipient while maintaining confidentiality.
• May serve as a liaison with the office's building manager or plant operations resource to ensure timely and reasonable response to routine maintenance matters.
• Maintain office files and records, and access documents on behalf of adjusters, managers, and clients as necessary and in accordance with disclosure and confidentiality requirements.
• May maintain office supplies and refreshments, and re-order supplies in a timely manner.
• Effectively handle multiple assignments and special projects, and other duties as assigned.
• Stay abreast of office and company policies, procedures, and practices, and participate in ongoing training and development as assigned.
• Maintain the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to Engle Martin & Associates and its endeavors.

• 1-3 years of experience in an administrative role preferred.
• Demonstrates thorough skill set in, or demonstrates ability to quickly master, a variety of office software, including Microsoft Office Suite (including but not limited to Word, Excel, PowerPoint, Outlook, and SharePoint).

• Sound written and verbal communication skills.
• Excellent transcription and keyboarding skills.
• Advanced formatting skills and experience with drafting preparation of memoranda, letters, and reports.
• Basic mathematical skills.
• Tech savvy with the ability to use multiple computer software (i.e., RiskMaster, File Trac).
• Ability to operate standard office equipment.
• Detail-oriented, and the ability to research, investigate and problem solve.
• Excellent customer service skills.
• Effective time management and organization skills.
• Trustworthiness, integrity, and personal accountability and adherence to standards of ethical behavior and professional conduct.