Valet Team Leader

3 weeks ago

Sunny Isles Beach, Florida, United States Reimagined Parking Full time
Job Summary

We are seeking a skilled Valet Supervisor to join our team at Jade Signature. As a key member of our parking service, you will be responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional customer service.

About the Role

This position involves coordinating the valet process, responding to customers' requests, and providing caring interactions with all guests. You will work closely with fellow team members, operations managers, and shift supervisors to ensure quality and safety standards are met.

Key Responsibilities
  • Mobilize and coordinate the valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information.
  • Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added.
  • Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles.
  • Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership.
  • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue.
  • Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary.
  • Rretrieve keys from guest; issue ticket to guest, or enter customer information using electronic device.
  • Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles.
  • Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle.
  • Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary.
  • Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
  • Direct traffic, position barricades, and arrange for towing service when necessary.
  • Immediately report any incidents or claims to Operations Manager or Shift Lead.
  • Request and collect relevant fees for use of service.
  • Assist in reconciling end of shift revenue against the ticket distribution, when necessary.
Requirements
  • At least 18 years of age.
  • Valid driver's license.
  • Ability to operate manual transmission vehicles (stick shift).
  • Excellent customer service and communication skills.
  • Ability to verbally communicate with guests.
  • Acceptable driving record and motor vehicle report (MVR).
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments.
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot.
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift.

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