Roadside Assistance Dispatcher Specialist

3 weeks ago


Jonesboro, Georgia, United States Showtime Roadside Services Full time

Why Choose This Role?

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We are seeking a skilled Roadside Assistance Dispatcher to join our team at Showtime Roadside Service, Metro Atlanta's leading roadside assistance provider. As a dispatcher, you will play a vital role in ensuring timely and efficient service delivery to our customers.

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About the Job

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As a dispatcher, your primary responsibility will be to promptly dispatch roadside assistance calls to technicians using our advanced software and GPS tools. You will also maintain clear communication with both technicians and customers, providing regular status updates to ensure transparency and reassurance.

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Key Responsibilities:

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  • Promptly dispatch roadside assistance calls to technicians
  • Maintain clear, professional communication with technicians and customers
  • Use dispatch software and GPS tools to assign jobs based on location and technician availability
  • Monitor job progress and reassign tasks as necessary to meet priorities
  • Accurately document all service calls, including customer details, service requirements, and technician responses
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Requirements:

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  • Previous experience in dispatching, customer service, or a similar role is preferred
  • Strong multitasking and organizational skills with the ability to prioritize tasks effectively
  • Excellent verbal and written communication skills
  • Proficiency with dispatch software, GPS tools, and related technology
  • Ability to remain calm and professional in high-pressure situations
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Benefits and Salary:

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The successful candidate can expect a competitive hourly rate of around $18-$22 per hour, depending on experience, with opportunities for performance bonuses. Additionally, we offer flexible scheduling, a supportive work environment, and comprehensive training and development programs to help you succeed and grow in your role.

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Join Our Team:

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At Showtime Roadside Service, we value collaboration and teamwork. If you thrive in a fast-paced environment and enjoy helping others, this could be the perfect opportunity for you. Apply today to start a rewarding career as a dispatcher

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Salary: Approximately $18-$22 per hour (dependent on experience)


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