Client Service Representative

4 weeks ago


Roanoke, Texas, United States Jackson Hewitt Full time
Client Service Associate Job Description

About the Role:

We are seeking a highly skilled Client Service Associate to join our team at Jackson Hewitt. As a Client Service Associate, you will be responsible for providing exceptional client experiences and providing essential support to our clients.

Key Responsibilities:

  • Actively engage with clients to confirm appointments and follow up with past and potential clients.
  • Distribute marketing materials and keep clients engaged during wait times.
  • Provide support to clients in various stages of the tax interview process.

Requirements:

  • Strong interpersonal and communication skills.
  • Experience in a fast-paced retail environment.
  • Basic computer proficiency and ability to troubleshoot.
  • Prior customer service or sales experience preferred, but not required.

What We Offer:

  • Opportunities for advancement within the organization or as a tax professional.
  • Free tax preparation training and PTIN registration.
  • Free continuing tax education.
  • Enrolled Agent materials and testing reimbursement.
  • Discounted Friends and Family tax returns (terms apply).

Perks:

  • Include all health or wellness benefits offered.
  • Corporate discount program.

Why Join Our Team:

We welcome individuals from all backgrounds and experience levels to apply. If you are looking for a rewarding opportunity to learn new skills and make an impact, we encourage you to apply today.



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