Technical Service Representative

2 days ago


Lorton, Virginia, United States Accel Talent Group Full time
Job Description

At Accel Talent Group, we are seeking a skilled Technical Service Representative to join our team. This is a critical role that requires strong technical knowledge and excellent customer service skills.

Responsibilities
  • Customer Interaction: Greet customers in a timely and friendly manner, obtain all necessary vehicle information, and communicate with them throughout the repair process.
  • Repair Process: Write up customers' vehicle issues accurately, obtain signatures on repair orders, and ensure vehicles are properly stored.
  • Warranty and Payment: Explain completed work and charges to customers, establish payment methods, and maintain up-to-date knowledge of warranty policies.
  • Teamwork: Collaborate with internal departments and vendors to ensure smooth communication and efficient repairs.
Qualifications
  • Experience: Minimum 5 years of technical and/or supervisory experience in the medium/heavy duty truck industry.
  • Product Knowledge: High degree of product and technical knowledge required.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex technical information effectively.
  • Professionalism: Conduct self in a professional manner at all times.


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