Parts Sales Representative

We are a leading John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.

Our Work Culture

We have an ethical, entrepreneurial, and hard-working work culture. We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.

Opportunities for Growth

We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.

Job Responsibilities

• Market parts and service sales through special parts promotions, Quality Assurance packages, extended warranties, and machine inspections
• Communicate customer complaints to the appropriate department(s) to achieve a quick resolution
• Provide parts and service solutions to customers (maintenance and repair)
• Assist with counter sales to support customer needs, including Saturday work as required
• Responsible for the coverage, retention, development, and acquisition of all customers within an assigned territory or sales market for parts and service
• Collect and update customer equipment information (serial numbers, hours, number of rows, etc.) for use in parts, service, and sales marketing promotions
• Deliver parts to customers as required (include pulling parts and loading for the day)
• Provide feedback about pricing and promotions of competitors
• Regularly clean and properly maintain company vehicles as to protect company assets and to represent Quality Equipment professionally
• Attend required training meetings designed to promote overall employee and dealer development
• Provide constructive input on parts and service marketing plans
• Assist with after-hours parts phone service, when necessary

Requirements

• High School Diploma or equivalent experience
• 1+ year experience in Parts Department operations
• Ability to use standard desktop applications, such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Ability to work extended hours and weekends
• Excellent customer service skills
• AG background, preferred
• Valid driver's license for potential driving situations
• Must maintain driving records per insurance carrier standards

Physical Demands

• Weight Requirements: Lifting up to 50 lbs.
• Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting, and repetitive keyboarding for long durations of time
• Visual: Working with PC, smart devices, and close detailed work
• Driving: Occasional – Short and long distances
• Dexterity: Ability to grasp and manipulate standard tools and office equipment

We offer competitive wages and a comprehensive benefits package, including medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match, and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.