Guest Experience Manager

4 days ago

Miamisburg, Ohio, United States McDonald's Full time
Be the Face of McDonald's

As a Guest Experience Lead, you'll be the first point of contact for our customers, ensuring they have an exceptional experience every time they visit our restaurant. Your warm smile, friendly demeanor, and exceptional communication skills will make our guests feel valued and appreciated.

Key Responsibilities:
  • Lead the guest experience by checking in with customers, ensuring they're enjoying their visit, and addressing any concerns promptly.
  • Be the solution to guest concerns, providing resolve to their satisfaction and exceeding their expectations.
  • Work collaboratively with your team to maintain a welcoming, friendly, and clean restaurant environment.
  • Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features.
What We're Looking For:
  • A humble and hospitable demeanor.
  • Passion for helping and serving others (customers and fellow team members).
  • A desire to learn and grow.
  • The ability to communicate effectively and anticipate customer needs.

We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law.

We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact the restaurant you are applying to request accommodation(s).

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job.

People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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