Customer Service Representative

4 weeks ago


Skokie, Illinois, United States Nature's Grace and Wellness Full time

As a key member of our team at Nature's Grace and Wellness, you will be responsible for providing exceptional customer service to our patients and adult use customers. Your primary role will be to greet patients on the sales floor and/or at checkout, assist with placing orders, and confirm products purchased.

Responsibilities:

  • Greet patients and verify purchased product
  • Keep current with dispensary flow and product locations
  • Complete cash or card sales at the register
  • Maintain responsibility for all cash and credit card transactions, inventory, and merchandise assigned
  • Perform cash and credit card transactions, issue receipts, refunds, credits, or change due to patients
  • Answer phone calls, take messages, and direct calls to the proper person
  • Assist with online product reservation process
  • Participate in daily cash reconciliation process
  • Ensure the dispensary sales floor is clean, sanitized, and free of clutter
  • Follow all state and federal regulations, including IDFPR

Performance Requirements & Skills:

  • Ability to operate Point of Sales Software
  • Attention to detail, organized, and patient
  • Ability to multitask
  • Ability to listen and work under pressure without losing composure
  • Ability to meet the needs of customers/patients and coworkers without constant supervision
  • Good memory and recall
  • Exceptional customer service skills with a friendly, warm, and welcoming personality
  • Ability to communicate clearly and effectively in all situations with staff and customers
  • Ability to work under pressure without losing composure
  • Team player

Job Requirements:

  • Six months to one-year sales or POS experience
  • Proficient with technology
  • Must be able to pass a background check
  • Must be 21 years of age
  • Must possess a valid license or state ID
  • Must be available to work varied hours and/or days, including nights, weekends, and holidays

Physical Qualifications: Bending, lifting up to 50 pounds by themselves and 75+ pounds with a buddy, ability to be on standing or sitting for long periods of time.

Bud & Rita's is an Equal Opportunity Employer:

We are committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual preference or orientation, gender identity, age, marital status, pregnancy, military or veteran status, disability, or any other trait or status protected by federal, state, or local law.



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