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IT Support Technician

2 months ago

Kettering, Ohio, United States Strategic Systems Full time
Job Overview

IT Support Technician II

The IT Support Technician II plays a crucial role in delivering essential assistance to enhance customer satisfaction. This position requires a deep understanding of client inquiries, providing effective solutions, and collaborating with various technologies and systems. The ideal candidate should possess excellent customer service skills, strong communication capabilities, and a solid technical background. Additionally, they must be adept at juggling multiple tasks, adhering to established protocols, and thriving in a collaborative environment.

  • Exceptional customer service and documentation abilities
  • Proficient verbal and written communication skills
  • Competence in executing established procedures
  • Experience with hardware upkeep and Microsoft platforms
  • Familiarity with Active Directory, Exchange, and mobile device management
  • Capability to build effective relationships
  • Relevant industry certifications and experience

KEY RESPONSIBILITIES:

  • Respond to incoming calls and generate support tickets
  • Deliver technical assistance through phone and email channels
  • Diagnose technical problems and document resolutions
  • Set up and manage accounts, mailboxes, and mobile devices
  • Install and configure operating systems and software applications
  • Oversee inventory and troubleshoot network issues
  • Engage in on-call duties and other assigned responsibilities

QUALIFICATIONS:

  • 2-3+ years of relevant industry experience
  • Associate degree in a technology-related field or equivalent experience
  • Experience in healthcare and home care settings is preferred
  • Industry certifications are advantageous
  • Familiarity with mobile device management is a plus

Company Overview: Strategic Systems specializes in delivering advanced solutions in cyber security, cloud computing, data management, software development, hosting services, and operational excellence.