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Technical Support Professional

2 weeks ago


Midland, Michigan, United States MyMichigan Health Full time
About the Role

We are seeking a skilled Technical Support Professional to join our team. In this role, you will assist the manager in the technical aspects of running the Communications Department, including coordinating adds, moves, and changes to phone systems, establishing and maintaining voice mailboxes, and troubleshooting malfunctions of phones, pagers, and phone systems.

You will work closely with staff to determine communication needs, attend meetings on new construction and remodeling projects, and generate month-end reports for department managers. Additionally, you will maintain stock of phone equipment and pagers, assist with purchasing individual phone equipment, and process telecom bills.

Main Responsibilities:

  • Assist manager in technical aspects of running Communications Department.
  • Coordinate adds, moves, and changes to phone systems.
  • Troubleshoot malfunctions of phones, pagers, and phone systems.
  • Maintain stock of phone equipment and pagers.
  • Process telecom bills.

Requirements: High school diploma or GED required; good verbal and written skills; works well under pressure; good people skills; technically inclined; preferred experience with Avaya S8300 servers, G430, G450, and G650 media gateways/troubleshooting, CM6/7, AES, SES, SMGR, SM, Utility Server, ACDs, Vectors, Menu trees, AVST voicemail, etc.