Customer Service Representative Position

6 days ago


Clare, Michigan, United States S and T Bank Full time

At S and T Bank, we are seeking a highly motivated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to clients in a fast-paced banking environment.

About the Role

This position involves operating a customer service window to handle a variety of transactions, including accepting deposits, verifying endorsements, and issuing receipts. You will also be responsible for promoting bank services, answering questions regarding banking matters, and directing customers to other branch team members for specialized services.

Responsibilities
  1. Develop a strong knowledge of policies and procedures, as well as bank products and services available to customers.
  2. Establish accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual.
  3. Apply a combination of knowledge of computer systems, service skills, product knowledge, and knowledge of policies and procedures to successfully execute operational excellence with operation of a customer service window in an efficient and accurate manner and providing exceptional customer service on a variety of transactions.
Requirements
  • A high school diploma or equivalent basic academic education is required.
  • One to two years general experience and the successful completion of the retail training program is preferred.
Benefits

S and T Bank offers a competitive salary range of $15.00 - $19.23 per hour, depending on experience. We also offer a positive work environment and opportunities for professional growth and development.



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