Healthcare Operations Manager

2 days ago

Rushville, Indiana, United States Meridian Health Services Full time
Job Summary

We are seeking a highly skilled and experienced Practice Manager to join our team at Meridian Health Services. The successful candidate will provide leadership and administrative management to practice operations, including medical, addictions, and/or behavioral services.

Key Responsibilities
  • Oversee the day-to-day operations of the practice location(s)
  • Provide and/or facilitate office and support staff functions
  • Assist with the administration of Meridian policies and procedures, ensuring compliance at the practice level
  • Assist in the development of policy and procedures to improve patient care and utilization of clinical resources
  • Maintain providers' daily schedules to meet productivity levels
  • Regularly review productivity standards and make staffing adjustments as needed
  • Coordinate with Operations Coordinators for staff compliance with productivity standards, documentation expectations, CANS/ANSA completions, completing timely and accurate treatment plans, and compliance with appropriate providers for insurance payer sources
  • Ensure timely scheduling of all requests for emergent evaluations/medication reviews
  • Provide staff with the tools needed to complete day-to-day responsibilities
  • Ensure proper medication management/administration procedures are developed and followed. Troubleshoot medication problems that may occur
  • Call pharmacies to communicate providers' concerns and/or check on prescriptions unavailable to our consumers
  • Keep Medical Director and Vice President informed of all concerns or problems that occur in the Medical Services Department that involve their immediate staff. Communicate any and all changes that affect Medical Services
  • Serve on committees as department representative
  • Carry out supervisory responsibilities for direct reports, including interviewing, hiring, and training employees, performance appraisals, and addressing performance concerns
  • Complete payroll functions for all line staff, including approving paid time off and expense/professional development requests
  • Assure training and orientation of all administrative staff, and ensure that the team maintains a service-oriented atmosphere with patients, the public, and other staff members
  • Track licensure requirements for all staff members
  • Maintain effective feedback mechanisms with staff to enhance work processes, promote employee understanding, and employee engagement
  • Assist staff in resolving operational problems/concerns
  • Participate in monthly Medical Staff meetings as needed
  • Attend supervision meetings with the Regional Manager as needed
  • Provide data required to document the experiences at the practice(s)
  • Assist Senior Management in achieving the Health Center's operational and budgetary goals. Closely monitor financial practice data, facilitate interpretation, distribution, and communication of financial performance/results, and drive improvements
  • Promote a patient-centered environment and facilitate programs and processes that meet patient needs
  • Maintain the practice philosophy for attracting new patients and retaining existing patients
  • Facilitate resolution of patient problems that doctors/providers or other staff members cannot finalize
  • Adhere to established quality principles and standards established by the Health Center
  • Provide care model leadership, identify, and help develop clinical and other staff team building to ensure productive staff and that clinical staff performs at the top of their license
  • For Primary Care: Participate in physician onboarding
  • Ensure overall practice compliance, regularly monitor actions to ensure compliance, and take immediate steps to correct any non-compliance or at-risk practices
  • Other duties as assigned
Requirements
  • Bachelor's degree in Health Management, Business Management, or Healthcare-related field; Employees currently in role may have substituted experience for education level
  • A minimum of 2 years of experience with a strong management background required; 5 years preferred
  • Certified Physician Practice Manager (CPPM); Medical Group Management Association (MGMA); or Certified Administrator of Physician Practice Management (CAPPM) Certification(s) preferred
  • Valid driver's license, a driving record meeting Meridian's driving policy, reliable transportation, and proof of auto insurance required
Benefits
  • Unique Mission – Innovative leader in integrated care and whole-person health
  • Generous PTO
  • Opportunities for advancement
  • Comprehensive Benefit Package
  • 401k with Company match
  • Professional development funds for licensure and continuing education
  • Personal Wellness and Financial Wellness Programs
  • Merit-based pay compensation plans
  • Work-life harmony

Drug screen, TB test, extensive background check, and fingerprinting are required of all Meridian employees. Meridian Health Services recommends that all individuals who join Meridian have a flu shot and Covid vaccination to further protect our staff and the patients we serve. We also adhere to Covid-related protocol, including wearing masks, social distancing, and sanitizing.

Meridian Health Services is an Equal Opportunity Employer (M/F/D/V) and also participates in E-Verify.

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