Service Manager
1 month ago
SteelHead Management is a private, locally-based Property Management group specializing in class-A assets in urban environments. Our team is dedicated to providing an environment that embraces innovation, open communication, collaboration, shared values, and teamwork.
We are seeking a highly motivated and enthusiastic individual to serve as Service Manager for a rapidly growing and dynamic property management organization. The Service Manager is responsible for the general maintenance of the apartment community to include performing repairs, troubleshooting, apartment turnover, and performing preventative maintenance.
Key Responsibilities
- Collaborate with the Property Manager to ensure maintenance functions are performed properly and promptly.
- Ensure effective and timely follow-up with residents, vendors, and property management team on all maintenance services provided.
- Respond to all on-call emergencies in a timely manner.
- Complete and follow up on all open unresolved tickets.
- Utilize general maintenance equipment, including hand tools, ladders, landscaping equipment, and required safety equipment, ensuring safe usage.
- Inspect grounds, buildings, and other community features daily to identify required maintenance tasks, minimize liability concerns, and maintain excellent curb appeal.
- Retain outside contractors where necessary and monitor work performed to ensure timely and proper completion.
- Work with the Property Manager to obtain competitive bids for maintenance-related expenses.
- Participate in company training classes and meetings.
- Adhere to policies related to fair housing, OSHA, pool, and safety standards set by the company.
- Manage Service Expense financials.
Requirements
- Minimum of 3 years' experience in apartment maintenance, including basic electrical and plumbing diagnostics/repair.
- Be a team player in an atmosphere of mutual respect.
- Have a positive attitude.
- Enjoy helping and assisting people.
- Have basic tools for the trade.
- Provide a valid driver's license and reliable transportation.
- Have the flexibility to occasionally respond to 'off-hour' emergency situations and resident concerns.
- Construction Background/New Build punch preferred.
- HVAC certification required (CFC Universal).
We offer a competitive pay rate, bonus opportunities, and a benefits package that includes medical, dental, life, and disability insurance, paid time off, and a 401(k) retirement plan.
We seek highly motivated, career-oriented individuals who function well in a team environment. The successful candidate will be enthusiastic, passionate, and accountable for achieving results. Working hard is an integral part of every successful SteelHead employee.
Candidates will be required to pass a credit and criminal background check.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Schedule
- Monday to Friday
- Weekends as needed
Work Location
In person
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