Technical Architect Senior
1 day ago
We are seeking an experienced Senior Software Development Engineer to join our team at Verizon. This role is responsible for providing technical leadership and guidance for the development of Next Generation Call Center and Store applications on Value NSA.
About the Role:
- Provide technical and architectural expertise for complex projects across multiple channels, including Value Customer Service and distribution.
- Lead the Center of Excellence for Call Center and store channels, delivering end-to-end solutions for sales and service.
- Guide the development of new Unified Sales & Service apps using the NSA tech stack.
- Mentor and coach teams on using AI tools for call centers and distribution.
- Oversee store channels, collaborating with business partners to design and implement partner programs.
- Lead and deliver programs using a product-based Agile approach.
- Maintain technical requirements, analyze hardware/software features, and understand system architectures and designs.
- Manage vendor relationships to ensure quality, reliability, and timely delivery.
- Establish objectives, create roadmaps, and align with stakeholders to achieve customer care and store goals.
- Lead emerging technology initiatives, facilitate decision-making, and drive integration with vendor products.
- Drive DevOps implementation across all stages, using industry-standard processes and tools.
- Partner with Global Delivery teams to create and optimize cross-channel experiences.
- Deliver results within budget, time, and quality constraints, meeting key performance goals.
- Ensure compliance with software quality, data security, and compliance processes.
- Develop and present proposals to diverse audiences, effectively managing stakeholders.
- Analyze market and industry trends to identify growth opportunities and develop strategies for application leads.
- Recommend, develop, and implement customer experience improvements, resolving complaints and gathering insights.
About You:
- You will need to have six or more years of relevant experience, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Bachelor's degree or four or more years of work experience.
- Expertise in Java, J2EE, and React UI.
- Experience implementing AI solutions for call centers/distribution channels.
- Experience in AWS and databases (e.g., Oracle, Cassandra, and/or NoSQL databases).
Work Arrangement:
This role will require working from home and having a minimum of eight assigned office days per month.
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