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Dispatcher Supervisor

1 week ago

Phoenix, Arizona, United States Hussmann Full time
About the Role

We are looking for a seasoned Dispatcher Supervisor to lead our team of customer service coordinators. In this role, you will oversee the scheduling and dispatching of service technicians, ensuring that customers receive prompt and efficient service.

Key Responsibilities:

  • Supervise and guide a team of customer service coordinators to ensure timely and effective resolution of customer issues.
  • Collaborate with supervisors and technicians to address customer concerns and resolve issues efficiently.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Analyze data to identify areas for improvement and optimize workflows.