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Telecommunications Specialist

3 weeks ago

Webster, New Hampshire, United States Intermountain Health Full time

Job Summary

We are seeking a highly skilled Telecommunications Specialist to join our team at Intermountain Health. The successful candidate will be responsible for installing, configuring, and maintaining telecommunications infrastructure, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.

About the Role

This is a full-time position that requires the ability to work independently with minimal supervision. The ideal candidate will have experience in telecommunications and technology, with a strong understanding of current practices, protocols, and principles.

Responsibilities

  • Installs and supports telecommunications infrastructure and its associated software
  • Configures, tests, maintains, monitors, and troubleshoots end-user telecommunications hardware, telephony devices, and voice/data hardware products
  • Receives, prioritizes, and responds to incoming calls, pages, and/or e-mails regarding equipment and/or connectivity problems
  • Performs on-site analysis, diagnosis, and resolution of moderate telecommunications problems for a variety of end-users
  • Accurately documents instances of software or hardware failure, repair, installation, and removal, and other work requests

Requirements

  • Associates degree in a computer science or telecommunications-related field or equivalent experience
  • Two years technical experience or two years of telecommunications experience, or any combination of equivalent education and experience
  • Working technical knowledge of PBX, voice mail, interactive voice services, call management systems, and telecommunications accounting systems
  • Demonstrated hands-on knowledge of the installation, implementation, and maintenance of telecommunications equipment, video teleconferencing equipment, and voice/data equipment
  • Working technical knowledge of current network protocols, operating systems, and standards, including H323, H248, and SIP

Preferred Qualifications

  • Experience with Genesys cloud CX admin and architect-level experience
  • Cisco Unified Call Manager (CUCM) version 11.5 and upwards
  • Cisco UCCX, Cisco Unity, Cisco CUIC, Cisco Expressway, Cisco UCS servers, and VMware experience

Salary Range

$43.49 - $68.48 per hour