Case Manager

1 week ago

Rohnert Park, California, United States HomeFirst Services of Santa Clara County Full time
Job Summary

The Case Manager will work in partnership with program participants to develop individualized housing plans that include personal goals the participant may have in their journey to obtaining permanent housing. The Case Manager will offer on-going, regularly scheduled case management sessions as well as convenient drop-in options. Case management sessions include assisting the participant in identifying and obtaining the resources and services required to meet their housing goals.

Responsibilities

• Welcome agency guests into the facility including program participants, volunteers, and staff.
• Conduct program participant orientation and intake.
• Maintain a case load providing case management and other direct services to all participants.
• Work with program participants to develop and implement an individualized housing plan and provide support to help achieve goals.
• Provide community-based case management services to program participants.
• Collaborate with community partners regarding support services for participants.
• Collaborate with the entire EIH team and external case managers/teams to ensure comprehensive services are provided to participants.
• Partner with external case managers/teams to support participants in reaching identified housing goals.
• Complete safety planning, risk assessment and mandated reporting.
• Communicates participant success and challenges with case managers/care teams.
• Utilizes supervision appropriately, maintaining open lines of communication and providing updates on intake activity.
• Maintains thorough, accurate records of case management activities with every program participant, as required by grant contracts and internal compliance.
• Provides support services that employ a Critical Time Intervention (CTI) model and Strength Based approach.
• Participate in weekly Property Management meetings.
• Participate in Case Conferencing to support client in reaching personal and housing goals.
• Transition program participants to the next appropriate level of care.
• Knows and implements agency and program policies and procedures.
• Properly reports any suspected cases of abuse.
• Maintains professional relations and conduct.
• Meets regularly with program participants at a frequency determined by the clients' needs.
• Complete and submit Incident Reports and Behavior Contracts.
• Participate in opportunities for learning and skill maintenance/development.
• Attend all job-related meetings, including program staff meetings and agency-wide meetings.
• Assist with other duties as assigned.

Requirements

• Minimum two years' experience in social services - No experience required for applicants with a bachelor's degree in psychology, counseling, mental health, human services, or related field.
• Lived experience OR understanding of and sensitivity to the needs of the unhoused population.
• Fluent in Microsoft Office Suite.
• Candidates with previous experience serving the unhoused and low-income populations are preferred.
• Bi-lingual capabilities a plus.

About HomeFirst Services

HomeFirst Services of Santa Clara County is a leading provider of homelessness services, with 40+ years of experience. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve. Our services include homelessness prevention, emergency and cold-weather shelters, comprehensive veterans services, rapid rehousing programs, bridge housing communities, emergency interim housing, affordable permanent housing, permanent supportive housing, street-based outreach, and more.

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