Customer Service Associate
3 days ago
Delorie Countertops & Doors, Inc. Overview
We are a growing company seeking an addition to our team.
About the Role:
This is an exciting opportunity for an experienced customer service professional to join our dynamic team as a CUSTOMER SERVICE / KITCHEN & BATH ASSOCIATE.
The successful candidate will be responsible for providing exceptional customer service, responding to inquiries via phone, and offering personalized support to customers at our showroom.
Key Responsibilities:
- Respond to customer inquiries via phone, providing prompt assistance with questions, concerns, or technical issues.
- Offer personalized support to customers at our showroom, providing expert guidance on custom cabinet doors, countertops, and kitchen cabinet projects.
- Develop a comprehensive understanding of our product offerings to enhance customer assistance.
- Utilize our POS system accurately to enter cabinet door sizes, generate quotations, and confirm orders.
- Create countertop quotations based on specified materials and provided sizes.
- Schedule and confirm measure/template and installation appointments with customers.
- Maintain communication with large box stores through their portals, leaving notes and confirming dates.
Desired Skills & Experience:
- Previous experience in the kitchen & bath or interior design industry.
- Strong service-oriented mindset and excellent communication skills.
- Proficient in general office duties, demonstrating efficiency.
- Organized, detail-oriented, problem solver with multitasking abilities.
- Above-average basic math skills, comfortable performing regular calculations.
- Team player with an outgoing and friendly personality.
- Proficient in Microsoft Computer Products i.e. Word, Excel, Outlook.
- Experience with Moraware software is a plus.
Compensation:
$16.00 to $22.00 per hour (based on experience level)
Benefits:
- 9 paid holidays (after 90 days)
- Paid time off
- 1 week + 3 sick days paid time off after 12 months
- 2 weeks + 3 sick days paid time off after 24 months
- 3 weeks + 3 sick days paid time off after 60 months
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