Automotive Service Advisor

2 days ago

Eatontown, New Jersey, United States AAA Club Alliance Full time
AAA Club Alliance is actively hiring for an Automotive Service Advisor to join our team

About the Role:

As an Automotive Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our members receive the best possible experience. Your success will be measured by your ability to build strong relationships with our customers, provide accurate and timely information, and ensure that all repairs and services are completed to the highest standards.

Key Responsibilities:

  • Provide exceptional customer service and respond to customer inquiries in a prompt and courteous manner.
  • Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup.
  • Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
  • Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
  • Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.
Requirements:

  • High School Diploma or equivalent.
  • Previous experience in the automotive industry preferred, or at least three years relevant experience in a fast-paced environment with a proven Sales and Customer Satisfaction record.
  • Must possess and maintain a valid driver's license with an excellent record and the ability to operate both automatic and manual transmissions on passenger vehicles and light-duty trucks.
  • Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.
  • Authorized to work in the USA.
Benefits:

  • Competitive compensation package with opportunities for additional income through monthly commission, spiffs, and contests.
  • Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance - Coverage begins after 30 days from your hire date.
  • Over 2 weeks of Paid Time Off accrued during the first year of employment.
  • 8 Paid Holidays.
  • 401(k) retirement plan with up to 7% company match.
  • FREE company-paid Life Insurance.
  • FREE AAA Premier level membership.
  • Tuition reimbursement.
  • An opportunity to work alongside a team of professionals with state-of-the-art equipment in a spacious, clean, well-lit, and safe work environment.
  • Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year-round.
Location:

251 State Route 35, Eatontown, NJ 07724

Job Category:

Car Care

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