Customer Service Resolution Expert

3 weeks ago


Ajaccio, Corse, United States Independent Software Full time

Job Summary:

Independent Software seeks a skilled Mid-level Queue Coordinator to join our team. As a key member of our Remote Monitoring team, you will provide technical assistance and telephonic support to customers, ensuring seamless issue resolution.

Main Responsibilities:

  • Maintain accurate documentation of customer issues and meet Service Level Agreement requirements
  • Provide technical expertise and support for Workflow Management services
  • Monitor and support ticket workflows to ensure efficient resolution of customer concerns
  • Review, assign, reconcile, and support the management of tickets throughout their lifecycle
  • Collaborate with IT service providers to communicate outages and recovery plans

Required Skills:

A High School diploma and 4 years of customer service experience or a Bachelor's degree and one year of Help Desk experience is required.

The ideal candidate will possess excellent communication and problem-solving skills.

This position requires an active TS/SCI with Polygraph security clearance.

Estimated Salary: $65,000 - $80,000 per year, depending on location and experience.

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