Customer Service Resolution Expert
3 weeks ago
Job Summary:
Independent Software seeks a skilled Mid-level Queue Coordinator to join our team. As a key member of our Remote Monitoring team, you will provide technical assistance and telephonic support to customers, ensuring seamless issue resolution.
Main Responsibilities:
- Maintain accurate documentation of customer issues and meet Service Level Agreement requirements
- Provide technical expertise and support for Workflow Management services
- Monitor and support ticket workflows to ensure efficient resolution of customer concerns
- Review, assign, reconcile, and support the management of tickets throughout their lifecycle
- Collaborate with IT service providers to communicate outages and recovery plans
Required Skills:
A High School diploma and 4 years of customer service experience or a Bachelor's degree and one year of Help Desk experience is required.
The ideal candidate will possess excellent communication and problem-solving skills.
This position requires an active TS/SCI with Polygraph security clearance.
Estimated Salary: $65,000 - $80,000 per year, depending on location and experience.
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