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Customer Service Representative, Bilingual

2 months ago

Beltsville, Maryland, United States ASRC Federal Holding Company, LLC Full time

**About the Role**

ASRC Federal Holding Company, LLC is seeking a highly skilled Bilingual Customer Service Representative to support the National Highway Traffic Safety Administration (NHTSA) Hotline. This is an exciting opportunity to join our team and contribute to the success of our government agency client.

**Key Responsibilities**

  • Provide exceptional customer service to callers in both English and Spanish
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to ensure seamless service delivery
  • Meet or exceed performance metrics and quality standards

**Requirements**

  • Reside in the DC/MD/VA area
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 2+ years of customer service experience in a call center environment
  • Fluency in English and Spanish

**What We Offer**

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment