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Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Universal Banker/Teller to join our team at First Mid Bank & Trust. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and building long-lasting relationships with clients.
About the RoleThe successful candidate will be responsible for providing timely and accurate banking services to customers, including deposits, withdrawals, payments, and check cashing. Additionally, they will be expected to gain manager assistance with any suspicious transactions and obtain management approval for transactions outside authorized limits.
Responsibilities- Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
- Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
- Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines.
- Maintain a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
- Open accounts and perform changes to existing accounts as requested by the customer.
- Proactively look for ways to improve processes that will improve the customer's experience and communicate those ideas to branch management.
- High School Diploma/GED required.
- 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
- Previous sales experience preferred.
As a valued member of our team, you will enjoy a comprehensive benefits package, including healthcare, well-being benefits, paid family leave, and generous paid time off. You will also have access to tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match.
