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Care Coordination Specialist

2 months ago

Grain Valley, Missouri, United States Eclipse Enterprises Full time

About the Role:

Eclipse Enterprises is seeking a highly skilled Care Coordination Specialist to join our team. As a key member of our Early Childhood Education and Care department, you will play a critical role in coordinating care places for complex individual cases.

Key Responsibilities:

  • Record and process incoming inquiries for childcare places in complex individual cases, including complaints, and prepare draft responses for senior management.
  • Develop and maintain strong relationships with daycare center managers, district daycare service managers, and childcare consultants to ensure effective coordination of available capacity and urgent placement requests.
  • Provide expert advice and support to parents, and facilitate short-term placement for urgent needs.
  • Prepare statements and submissions for the legal department in the processing of interim legal protection and litigation proceedings.
  • Conduct independent assessments of litigation risk associated with complaints.
  • Oversee complaint processes, ensuring the development and maintenance of quality standards in complaint handling.

Requirements:

  • Qualification for career group 2, 1st entry level of the general administrative service or administrative specialist, with knowledge of childcare desirable.
  • High level of service orientation, strong negotiation skills, and a professional, confident, and friendly demeanor.
  • Independent and goal-oriented work style, with a willingness to work and quick comprehension.
  • Flexibility, resilience, and teamwork.
  • Good oral and written communication skills.