US Federal Customer Advocate

2 days ago


Pasco, Washington, United States Mattermost Full time

We are looking for a skilled Senior Technical Support Engineer to join our team and provide exceptional support to our US Federal and Government customers. As a technical expert, you will be responsible for managing support tickets, troubleshooting issues, and communicating with customers via various channels.

Key Responsibilities:
  • Manage support tickets via Zendesk and ensure timely resolution
  • Troubleshoot complex technical issues and provide effective solutions
  • Collaborate with cross-functional teams to resolve support issues

The successful candidate will have a strong technical background, excellent communication skills, and the ability to work effectively in a remote environment. The estimated salary range for this position is $88,000 - $110,000 per year.

What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A dynamic and inclusive work environment


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