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Customer Advocate Specialist

2 weeks ago


Clackamas, Oregon, United States Safelite Full time
About the Position

Safelite is seeking an exceptional individual to join our team as a Customer Experience Agent. This role offers a unique opportunity to deliver world-class customer service in a fast-paced environment.

The ideal candidate will have 1-3 years of experience in telephone operations or business administration and possess excellent communication skills. They will be able to provide a professional appearance and wear personal protective equipment as required.

Main Responsibilities
  1. Manage incoming calls, e-mails and faxes for various service issues and inquiries.
  2. Welcome in-shop customers and resolve their concerns promptly and effectively.
  3. Confirm and complete work order information, including insurance verification and additional parts.
  4. Breeze through administrative tasks such as buyouts, invoices, work orders and deleted work orders.
  5. Review orders from the national contact center and manage dealer part orders.