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Clinical Triage Nurse Practitioner
2 months ago
HarmonyCares is a leading provider of home-based primary care services, dedicated to delivering high-quality, coordinated healthcare to patients in the comfort of their own homes.
Our mission is to bring personalized, quality-based healthcare to patients who face challenges accessing care in traditional settings.
Responsibilities- Act as the primary provider and clinical point of contact for patients requiring evaluation for issues that may necessitate further clinical intervention.
- Evaluate and treat patients via telehealth to address acute needs, ensuring timely and effective care.
- Collaborate with local clinical teams to provide comprehensive care, addressing time-sensitive medication refills, lab results, and other patient needs.
- Interact with primary care providers to escalate or evaluate patients requiring emergency room attention.
- Address time-sensitive task messages for patients requiring additional clinical support, ensuring seamless care coordination.
- Assist in service recovery for patients requiring timely care, working closely with the pharmacy team to ensure comprehensive patient care.
- Frequently review quality metrics and identify areas for improvement, leading to superior quality performance.
- Educate patients on the Urgent Care Triage program, promoting reduced hospital readmissions, improved patient outcomes, and enhanced patient satisfaction.
- Identify gaps in care and assist in ordering/coordinating external resources, such as home health, hospice, and ancillary services as needed.
- Work collaboratively with the Regional CMO and Medical Director to identify opportunities for care improvement.
- Must be a certified Nurse Practitioner with active licenses in coverage states.
- Must have an active DEA license.
- Excellent written and verbal communication skills.
- Ability to react decisively and quickly in urgent and emergent situations.
- Demonstrated experience with multi-tasking.
- Strong communication skills (written & spoken).
- Strong organizational skills and attention to detail.
- 1 year of experience at HarmonyCares Medical Group.
- Experience with APRIMA EMR.
- Experience with telehealth and coordinating care virtually.
- Multistate License (MSL).
