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Certified Healthcare Assistant
2 months ago
ABOUT COMMUNITY HEALTH PROGRAM INC
Community Health Program Inc is a comprehensive network of health facilities and dedicated professionals committed to delivering exceptional primary and preventive healthcare for individuals across all age groups. What sets CHP apart is its extensive range of support services that go beyond mere medical and dental care, aimed at enhancing family dynamics and promoting children's health and well-being. The area is recognized as a federally designated rural community and a Medically Underserved Population Area.
As a nonprofit healthcare provider and community ally, Community Health Program Inc takes pride in its leadership role within the communities it serves. We are dedicated to offering high-quality healthcare, dental services, wellness education, and family support initiatives. CHP outreach efforts include complimentary health screenings, assistance with insurance enrollment, and resources to empower individuals in managing their health and that of their families.
POSITION SUMMARY
The Certified Medical Assistant plays a vital role in collaborating with and supporting patients, physicians, nurse practitioners, registered nurses, and licensed practical nurses in fulfilling the mission and vision of CHP. The ideal candidate possesses a friendly and approachable demeanor and is open to traveling to various CHP practices as necessary. Weekend availability may be required. This position fosters a work environment characterized by compassion, teamwork, and innovation. The Certified Medical Assistant will uphold CHP's mission, vision, and values while adhering to compliance protocols and organizational policies.
KEY RESPONSIBILITIES
- Greet and guide patients to examination rooms; prepare patients for consultations; accurately measure and document vital signs; conduct patient intake to assist providers in managing care according to established protocols; support providers during examinations and procedures as needed; guide patients post-visit.
- Administer EKGs for selected patients; prepare laboratory requisitions and ensure proper labeling and documentation for all specimens; transport specimens to designated areas; retrieve laboratory results and imaging reports; clean and restock examination rooms as required.
- Administer vaccinations (if certified) and maintain professional certification/registration.
- Update service profiles to accommodate provider scheduling; manage incoming calls and route them appropriately; provide information to callers and document messages; perform clerical tasks as requested; liaise with external agencies as directed by providers.
- Respond to patient inquiries promptly; pre-register patients during appointment scheduling; gather necessary information to ensure proper triage; facilitate follow-up appointments as dictated by care plans; cross-train for additional patient service and reception duties.
- Review clinical protocols and competencies annually with supervising RN or clinical trainer; maintain CPR certification.
COMPETENCIES: To excel in this role, candidates should demonstrate the following competencies:
- Ability to engage with others respectfully and diplomatically; foster a positive team environment; balance individual and team responsibilities; exhibit professionalism and ethical conduct.
- Respond effectively to patient needs; manage challenging or emotional situations with empathy and respect; seek feedback for performance improvement.
- Manage multiple tasks efficiently; thrive under pressure; complete assignments accurately and timely with minimal supervision; provide assistance and cross-train for additional coverage as needed.
- Effectively communicate information in individual or small group settings; respond to inquiries competently; fulfill administrative duties accurately and punctually.
- Possess mathematical skills to perform calculations; resolve practical issues; interpret various forms of instructions provided in written, oral, or diagrammatic formats.
- Demonstrate reliability and punctuality; maintain commitment to scheduled responsibilities.
- Bilingual skills, particularly in Spanish, are advantageous.
QUALIFICATIONS: To be successful in this position, candidates must meet the following qualifications:
- High school diploma or equivalent, with completion of an accredited Certified Medical Assistant program.
- Experience in a medical office setting is preferred, along with familiarity with electronic medical records.
- Certification as a Massachusetts Certified Medical Assistant is mandatory.
PHYSICAL REQUIREMENTS: Refer to ADA guidelines.
EMPLOYMENT STATUS: Full-Time
POSITION TITLE: Certified Medical Assistant
EXEMPTION STATUS: Non-Exempt
EQUAL OPPORTUNITY EMPLOYER
Community Health Program Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
