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Sales Associate

2 months ago

Harrisburg, Pennsylvania, United States La-Z-Boy Full time
Job Summary

This is a challenging and rewarding role that requires a strong sales and customer service background. As a Sales Associate at La-Z-Boy, you will be responsible for exceeding sales and operational benchmarks, delivering an exceptional customer experience, and championing the in-home design program.

Key Responsibilities
  • Meet or Exceed Sales Goals: Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
  • Deliver Exceptional Customer Service: Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
  • Product Knowledge: Maintain strong knowledge of features and benefits of existing and new product lines.
  • Customer Inquiries: Resolve customer inquiries and escalate appropriately when needed.
  • In-Home Design Program: Promote the in-home design program.
  • Store Promotions: Maximize store promotions, marketing initiatives, and grassroots programs.
  • Operational Excellence: Collaborate with support teams to ensure operational excellence.
Scope and Impact

This position holds significant influence over the store's financial health, operational efficiency, and the overall customer experience and reputation in the community.

Minimum Requirements
  • Education: High School Diploma or equivalent experience.
  • Skills: Basic proficiency in Microsoft Office suite, effective communication skills, and customer service.
  • Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays.
Preferred Requirements
  • Technology Skills: Proficient in using various technology tools and software.
  • Organizational Skills: Strong organizational skills.
  • Interpersonal Skills: Advanced interpersonal and communication skills.
Physical Demands/Work Environment
  • Lifting and Carrying: Ability to lift and/or carry up to 50 pounds.
  • Standing and Walking: Ability to stand for long periods of time.
  • Repetitive Motions: Nearly continuous use of repetitive hand motions, hearing and listening.
  • Work Environment: Subject to inside environmental conditions.
  • Background and Drug Screen: Ability to pass background and drug screen.