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Regional Operations Director
2 weeks ago
The Keck Medical Center of USC is seeking an experienced Regional Operations Director to oversee the overall management of multiple facilities in designated areas.
Job SummaryThis senior-level role is responsible for providing leadership and direction to assure safe, efficient, therapeutic, and ethical patient care and positive teammate relations. The Regional Operations Director will have full supervisory responsibilities for Clinic Managers within their assigned region and regional office coordination, including hiring, termination, disciplinary procedures, mentoring, professional development, annual reviews, salary increases, and more.
Key Responsibilities- Maintain a liaison relationship between the Keck Medicine of USC Ambulatory Services, the Office of Revenue Cycle Management, and the Keck Medical Center through attendance at meetings and written/oral communication.
- Ensure prompt corrective action is implemented with cost, safety, and patient care as priorities for the facilities, equipment, and systems.
- Oversee design and construction of new units and unit expansions/renovations.
- Participate with due diligence teams for potential acquisitions within or outside the division or region.
- Oversee transitional processes of new acquisitions within or outside the division or region.
- Develop and maintain open lines of communication with administrators and staff through staff meetings or written memorandums.
- Understand and follow all organizational patient and employment policies and procedures.
- Establish protocols and workflows that are complementary and not detrimental to each specialty and sub-specialty.
- Identify commonalities and areas of opportunity to further align KMC on consistent practices.
- Moderate travel required to various site locations.
- Financial Management.
- Work with Clinic Managers to formulate site-specific budgets and work with finance to develop regional budgets of overall operational expenses in accordance with policies.
- Review, authorize, and monitor expenditure reports in accordance with policies and procedures.
- Prepare and submit exceptions to budgetary compliance to the Executive Administrator.
- Provide training on policies and procedures to staff (including new Facility Administrators) to ensure compliance with financial standards.
- Review payroll reports for compliance with HR laws and regulatory agency policies.
- Review patient and treatment charge reports to ensure ethical, accurate, and timely submission of charges for the region.
- Define and establish goals for practice with Ambulatory leadership and practice leadership. Implement changes and/or additions as necessary.
- Analyze and report current workload and census statistics of patients/day through billing and registration systems. In order to capture accurate information, it is essential to direct staff in properly using these systems.
- Work closely with the Patient Business Office to assure timely submission of charge documents, provide information on new physicians, provide information on new services and supplies, work w/ the office in developing rates for the new services and supplies.
- Using census statistics, telephone statistics, and taking into account absences, holidays, and vacation time, determine the correct level of staffing required to optimize patient care and fiscal integrity while meeting JCAHO requirements.
- Review the organizational goals, patient care standards according to JCAHO, and University policies and administrative requirements of the practice to plan and prepare the annual budget with the Director of Campus Practices, Chief Operations Officer, and Vice Chair of Clinical Services.
- Encourage communication through weekly staff meetings, individual meetings, Firm Chief, and Team leader meetings. Ensure that changes in policy and procedures are communicated both up and down the chain of command.
- Provide ongoing evaluation of all operating systems. Using management tools (e.g., Total quality management, benchmarking, etc.) refine and improve existing systems.
- Ensure compliance of on-site cashiering services in the practice. This includes reviewing reports, working with General Accounting to assure proper paperwork is submitted, ensuring separation of duties with regard to collecting payments, charge document reconciliation, preparing receipts, and cash reports.
- Risk Management/Quality Assurance Compliance.
- Ensure that each unit meets internal and external Standards of Conduct as well as all legal and regulatory requirements.
- Ensure that appropriate state and federal agency compliance is reported (i.e., Medicare, State Licensing Boards, etc.).
- Coordinate internal audit visits, data collection, and reporting per organizational policy.
- Ensure the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, or other governing agency audits.
- Ensure compliance with state Worker Compensation and OSHA safety training requirements.
- Oversee quality assurance activities (timely reporting, follow-up, distribution).
- Oversee compliance with organizational policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies).
- Oversee compliance with state or federal regulations of the Injury Prevention and Safety Training Program.
- Patient Care Management.
- Participate with Regional Operations Director (ROD), Ambulatory Nurse Executive, USC Care CMO, and local management to ensure suitable treatment modalities for all patients.
- Ensure that policies and procedures are in place and followed for continuity of planned care when patients are transferred to other facilities.
- Participate with Regional Medical Director in development and revision of patient care policies and procedures manuals.
- Ensure proactive, high-quality communication with physicians, nurse practitioners, and other healthcare professionals regarding patient care.
- Work directly with managers to schedule appointments to ensure a steady patient flow and productive patient-physician clinic relationships. Work w/ physicians and staff to assure that physicians have adequate availability to meet requirements and internal Department standards.
- Manage the practices' registration services to ensure compliance with USC Care and Hospital/University policies. Ensure that all required components are completed to ensure proper billings and collections. This includes making sure that insurance information is complete and accurate.
- Work with Managers and Ambulatory leadership to coordinate clinics nursing services while assuring Joint Commission adherence and compliance. This includes adequate staffing plans and staffing contingency plans.
- Work with Managers, IT, and Ambulatory leadership to assure practices are in compliance with governmental requirements (i.e., MIPS, etc.) by performing periodic audits of records. Work with ROD and individual physicians to support compliance.
- Facilitate room utilization and assure exam rooms are assigned and rooms are utilized appropriately.
- Work with Facilities and Clinical Engineering to assure the proper functioning of all patient care equipment.
- Employee Management.
- Ensure that management staff understand basic wage and hour laws, federal, state, and local laws and regulations, Medicare, and legislation affecting employment in outpatient and nursing services.
- Plan, organize, and supervise all clinical and support staff to ensure high-quality, cost-effective patient care.
- Direct and approve staffing plans to promote the maximum use of all personnel and the reduction or addition of staff based upon patient load ratios and organizational outpatient guidelines.
- Ensure that continuing education programs are offered to keep staff up-to-date on nursing practices, universal precautions, worker/patient safety, etc.
- Responsible for all employee activity such as hiring, promotions, performance evaluations, salary increases, and disciplinary actions with appropriate approvals from the Executive Administrator and HR Administrator; includes all bonuses, performance reviews, employee performance management, compensation reviews, etc.
- Ensure that the performance evaluation program meets organizational guidelines and that personnel files are maintained.
- Conduct regular staff meetings with Clinic Administrators or other program facilitators as necessary.