Retail Print Operations Manager

4 days ago

Avon, Indiana, United States The ODP Corporation Full time
Job Title: Retail Print Supervisor

Job Summary:

The Retail Print Supervisor is a key role in driving print sales and service growth within our store. As a Print Supervisor, you will play a pivotal part in creating and nurturing a vibrant sales culture, enhancing our store's visual and merchandising standards for print products, and prioritizing unparalleled client satisfaction.

Key Responsibilities:

  • Sales and Service Excellence:
  • Support the delivery of memorable customer experiences and client satisfaction in the Print Department and overall store.
  • Ensure the execution of Office Depot, Inc. selling techniques and sales training in print and across the store.
  • Drive a sales-focused environment through supporting the training and development of all associates, inclusive of print.
  • Act as a role model for delivering exceptional customer service and product expertise.
  • Leadership and Team Development:
  • Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
  • Assist the leadership team in training sessions on the business model and the holistic service offering for clients/customers.
  • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
  • Provide feedback to the General Manager on associate performance.
  • Operational Efficiency:
  • Operate all equipment within the Print Services area to maintain efficient production and ensure customers' orders are completed correctly and on time.
  • Identify areas for process improvement and implement plans to reduce waste and inefficiencies, including monitoring and managing all print supplies.
  • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

Requirements:

  • High School diploma or equivalent education preferred.
  • Minimum 1-3 years of experience in a related field.
  • Minimum two to years management experience or demonstration of skills and learning through an internal development program.
  • Experience in Print Center Operations.
  • Strong computer skills, including Microsoft suite (PowerPoint, Excel, Word, Outlook).
  • Must be the subject matter expert in the Print Services area.
  • Must possess advanced selling skills.
  • Must possess strong interpersonal and communication skills, necessary to establish a selling relationship with customers.
  • Must be adaptable to a changing environment.
  • Must be able to coach and train others in a professional environment.
  • Possess excellent verbal and written communication skills.
  • Must possess the ability to use technology applicable to the role and access information necessary to complete daily responsibilities.
  • Must possess the ability to process information/merchandise through the POS register system.
  • Pays close attention to detail to ensure high-quality production in the Print Services area.
  • Must possess good interpersonal and communication skills, necessary to establish a selling relationship with customers and other employees.
  • Positive and Engaging.
  • Action Oriented.
  • Integrity, Accountability & Trust.
  • Demonstrate passion for the brand, products, services, and solutions offered to our customers.
  • Must possess a desire to continually develop personal selling skills and product knowledge.

About The ODP Corporation:

The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties, and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule:

You will be eligible to participate in the Retail Store Hourly Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization.

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