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Senior Software Implementation Specialist

1 month ago

Randolph TX, United States The CENTECH GROUP Full time
Job Summary: The CENTECH GROUP is seeking a skilled Tier II Client Service Technician to provide high-quality IT support services to our clients. The successful candidate will be responsible for troubleshooting and resolving technical issues related to desktops, laptops, peripherals, and software.

Key Responsibilities:
• Provide remote and desktop support for desktops, laptops, peripherals, and software
• Troubleshoot Microsoft Office, Outlook, Win10, and Microsoft Teams/Office 365
• Check system for authorized access to specific networks
• Complete hardware implementation/installations
• Troubleshoot software installs and issues
• Reset passwords, creating accounts
• Provide user support for the network and desktop hardware and software problems
• Create email accounts, change status in Active Directory
• Support video teleconference (VTC) setup, operation, and scheduling

Requirements:
• At least three (3) years' experience in Information Assurance (IA) technology
• Possess a Secret clearance
• Experience with Air Force approved Standard Desktop Configurations (SDC) and approved MS Office software
• Knowledge of Local Area Network (LAN) infrastructure, server hardware and software platforms, and related support tools
• Experience with managing day-to-day configuration and operation of the software environment and hardware/operating systems
• Experience with mobile device support, including laptops, Slates, Personal Digital Assistant, and cell phones
• Experience in evaluating potential information assurance security risks and taking corrective actions
• Knowledgeable in Video Telephone Conference projection systems (VTC) and associated sub-systems software
• Experience interfacing with external agencies to resolve technical issues impacting directorate/unit users