Entrata/Yardi Systems Specialist

3 weeks ago


Tampa, Florida, United States GMH Communities Full time
Job Title: Entrata/Yardi Systems Specialist

GMH Communities is seeking a highly skilled Systems Specialist to join our team. As a Systems Specialist, you will be responsible for maintaining, troubleshooting, and executing systems operation support for our on-site properties. This role involves developing and delivering systems training programs to enhance the skills and performance of our employees.

Key Responsibilities:
  • Manage support ticket workflow and respond to all inquiries in a timely manner
  • Provide help desk support to resolve user issues and requests
  • Consolidate information and report on any user support issues and trends
  • Investigate system data problems and take corrective action
  • Report and escalate any ticketing issues from the site level
  • Oversee Systems training, including conducting needs analysis, developing training programs, and delivering training sessions
  • Assist with System Administration Projects, including annual lease terms, lease documents, and budgeted rent updates
Requirements:
  • Minimum of 2-3 years' experience in student/multi-family housing
  • Prior in-depth experience with Entrata
  • Strong internet and Microsoft Office skills, with Word experience required
  • Previous Remote Desktop Position experience preferred
  • Excellent communication skills, problem-solving skills, and analytical skills
Benefits:
  • Health, Dental, and Vision Insurance
  • 401(K) Matching
  • Travel reimbursement
  • Company laptop


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