Front Desk Operations Specialist

3 weeks ago


Berlin, New Hampshire, United States North Country HealthCare Full time
Job Description:

We are looking for a highly skilled and detail-oriented individual to fill the position of Front Desk Operations Specialist at North Country Healthcare. This is an exciting opportunity to work in a dynamic environment where no two days are ever the same.

About the Role:
  • As a Front Desk Operations Specialist, you will be responsible for managing the flow of patients through our department, ensuring a smooth and efficient experience for all.
  • You will work closely with our clinical teams to coordinate appointments, procedures, and other activities.
  • Your excellent communication skills will enable you to provide top-notch customer service, addressing patient concerns and resolving issues promptly.

Key Responsibilities:

  • Registration and scheduling: Manage patient flow, accurately collecting and verifying demographic information, insurance details, and co-payments.
  • Communication and coordination: Effectively communicate with patients, families, visitors, and healthcare teams to ensure seamless transitions.
  • Data entry and record-keeping: Maintain accurate electronic medical records, entering required data and verifying accuracy and completeness.
  • Order review and tracking: Verify order accuracy and completeness, updating patient status as needed.
  • Software utilization: Leverage AccuReg software for insurance verification and registration accuracy.

Essential Qualifications:

  • High School Diploma or equivalent.
  • Excellent communication and customer service skills.
  • Strong organizational skills and ability to prioritize workload.
  • 1 year of hospital or health care experience in registration or business office environment preferred.

Estimated Salary Range:$50,000 - $60,000 per annum, depending on location and experience.



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