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Customer Experience Representative

2 months ago

Wyoming, United States Mass Markets Full time

Job Opportunity: Customer Experience Representative

Mass Markets is seeking a skilled Customer Experience Representative to join our team in a temporary, remote position. As a key member of our disaster relief team, you will play a critical role in providing exceptional customer service during times of crisis.

Responsibilities:

  • Assist customers with service inquiries and resolve issues in a timely and professional manner.
  • Develop a strong understanding of customer needs and preferences to provide personalized support.
  • Work collaboratively with colleagues to ensure seamless customer experiences.
  • Stay up-to-date on product knowledge and service offerings to provide informed solutions.
  • Evaluate and escalate customer dissatisfaction to appropriate channels.

Requirements:

  • High school diploma or equivalent.
  • Excellent organizational, written, and verbal communication skills.
  • Able to type swiftly and accurately (20+ words per minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of Windows operating systems.
  • Highly reliable with regular attendance and punctuality.
  • Able to evaluate, troubleshoot, and follow up on customer issues.
  • Aptitude for conflict resolution, problem-solving, and negotiation.
  • Customer service-oriented (empathetic, responsive, patient, and conscientious).
  • Able to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • Able to thrive in a fast-paced environment with change and ambiguity prevalent.

Benefits:

We offer competitive compensation and a comprehensive benefits package, including standard starting compensation commensurate with experience. We also provide opportunities for professional growth and development in a dynamic and supportive work environment.

About Mass Markets:

Mass Markets is a leading provider of business process outsourcing services, delivering exceptional experiences and driving optimal performance for our clients. We pride ourselves on our commitment to innovation, quality, and customer satisfaction, and we are dedicated to helping our clients achieve their goals.